Apple and Google installation status : how to send the information to your CRM and marketing tools?

Apple and Google installation status

Before getting ready to go live with The Wallet Crew, you have to wonder where to store the installation status. The installation status is the information wether a loyalty card, an event ticket or any other digital card you distribute, is installed on an Apple device, a Google device, both, or has been uninstalled from a device.
This information is available on The Wallet Crew but can be easily sent to the tools you use in order to centralize and leverage your datas (CRM, analytics tool, or marketing automation platform). Let’s see the different ways to do it.

Via a standard The Wallet Crew webhook

The Wallet Crew offers a webhook system that enables you to receive real-time notifications when specific events occur within the platform. This guide provides an overview of webhooks, instructions on configuring them, details about their structure, and a comprehensive list of available events, such as pass installed and pass uninstalled events.
Here is the documentation you will need to use this system: Listen to The Wallet Crew event using webhook

Via our pass listing API

Another way to do it is to use our pass listing API that gives you detailed information on the passes you distributed to your clients.

Via our Insights API

The Insights API provides access to the usage database of The Wallet Crew platform. It enables you to query Logs, Events, and Metrics using Kusto Query Language (KQL).
Here is the documentation you will need to use this system: Use Insights API to get information about the wallet crew usage

Via a custom connector

It is also possible to create a custom connector in The Wallet Crew to call an external API whenever a pass is installed or uninstalled on Apple or Google Wallet.
This will allow you or partners to synchronize installation status with external systems such as a CRM, analytics tool, or marketing automation platform.
Here is the documentation you will need to use this system: Custom Connector for Pass Installation Status

No matter which method you chose, retrieving the installation status on your tools is key in order to understand you customers engagement and to centralize the information. Don’t hesitate to contact our tech team at help@thewalletcrew.com if you have any question.